Waterloo West Animal Hospital Professional Corporation

A few weeks ago, me and my partner's bearded dragon was suddenly acting off so we brought him here as we heard they had a reptile specialist. Despite not being able to go in with him due to COVID restrictions, we know our beardie was given the best care. The team did quite a few tests to get as much info as they could, finding there was a mass in his stomach. This was a little alarming but they very generously discounted some of our tests. As students who just wanted the best for our little guy, but weren't necessarily prepared for this, it was quite the relief and very heartwarming to know they wanted the best for him too, not just money.

He unfortunately passed the morning following his visit, prior to another that was scheduled for more testing. When we notified them, they showed great sympathy in offering us a free post-mortem. This found that our poor boy had cancer in many of his organs, which while unfortunate, provided us with the closure we didn't think we'd get.

To top it all off, the other day we received a card from them giving their condolences, signed by the whole team with a thoughtful note.

For all of our future pets, we will definitely be coming here because they were so kind, supportive, and kept us informed every step of the way. Thank you so much to the whole team for your help and compassion during a difficult time

Had to put 2 very old dogs down 2 weeks apart. One at Easter and his buddy a few weeks later. Both 16 years old. Very nice place. Doctor came to the car to explain the situation as it was during covid lock down. Very professional.

Today I found a lost Doberman at my residence, I brought it in to check for a micro chip, they kindly checked ,the dog had no chip. Happy ending, owner was located in my neighbourhood. Thank you for caring!

Very compassionate understanding they treat the animals with dignity and respect I have brought both of my pets there and I will continue to bring them there.I couldn't ask for a better place to bring my pets. They also have called several times to check on my pets health and to see how I'm doing. FAMILY DOCTORS DON'T EVEN DO THAT!!!...Thank you very much for being there for us! I highly recommend Waterloo West Animal Hospital to take care of our furry friends. Thanks again 🐈🐈

I have been so impressed with Waterloo West Animal Hospital! They take such good care of my puppy and are always so incredibly warm and pleasant to deal with. I’ve had many services done here varying from general checkups to tooth extraction and have been so pleased with everything. Any question I have, no matter how silly it may seem, I know I can always call the office and get the answer, advice, or just reassurance. Truly appreciate you guys!