Kelowna Mercedes-Benz

Category:	Car dealer, Store,
Address:	2580 Enterprise Way, Kelowna, BC V1X 7X5, Canada
Postal code:	V1X 7X5
Phone:	(250) 712-0505
Website:	https://www.mercedes-benz-kelowna.ca/

Monday:	8:00 AM – 6:00 PM
Tuesday:	8:00 AM – 6:00 PM
Wednesday:	8:00 AM – 6:00 PM
Thursday:	8:00 AM – 6:00 PM
Friday:	8:00 AM – 6:00 PM
Saturday:	9:00 AM – 5:30 PM
Sunday:	Closed

• 
  (February 28, 2019, 12:14 am)

  Great experience dealing with the sales Manager Colby Schneider. Highly recommended for sales, parts and service.
  
  Thank you
  Suveg

• 
  (February 7, 2019, 6:58 pm)

  WOAH! HOLD UP, WAIT A MINITE. THESE GUYS ARE THE BEST TECHNICIANS YOU COULD ASK FOR! Don't sacrifice your beautiful luxury vehicle by servicing at a shop just because it's cheap. These guys seriously know what they're doing and if you have a problem, they make it right.

• 
  (January 23, 2019, 12:29 am)

  I have been dealing with this store for 2 years now in a B2B relationship. Sam and his team are nothing but pure class. Sam and his team do a great job in running a transparent business. Keep up the great work guys!

• 
  (January 18, 2019, 3:35 am)

  **Original review left below for context.
  
  After having the issues with the fuel tank, Chris the service manager reached out to assist accordingly. I’m happy with the duty of care he put forward and willingness to help. I appreciate the course of action that was taken by Chris and the team - shows that this location does in fact take pride in the customer experience. Everyone is human and mistakes are made by us all every day, the fact that it was recognized instead of denied proves their customer services. Thanks again to Chris and the rest of the service team.
  —————————————————
  The start of the sales process was decent. Upon receiving my sprinter 5-6 months later after ordering (as expected) I looked over the van once back at my house. I had asked for the auxiliary fuel line for the fuel tank as I was going to be installing a diesel heater for the back of the van. This lead to a 1000$ bill before having 100kms on the clock - let alone, the tech didn’t even leave the auxiliary fuel hook up available for me to hook into (my 1000$ install being useless to me when hook up time came). The van didn’t move for a few months due to me doing work to the back of the van. First big trip down to the lower mainland and the van looses all power and dies in the middle of the highway - less than 700kms on the clock. I’ll save my frustrations here because anyone reading this will understand. Langley Mercedes now has the van, they replaced the sensors to the fuel pump. They take it out for the extended test drive and the van dies on them. They now think the wrong pump has been installed or the computer has not been reprogrammed for the new pump. This all routes back to this dealership and the lack of care I have received from them. 5 days and still don’t have my van, loss of work days and time spent in hotels due to what you would thing is a simple install - which was all missed in the process of ordering the van even though I had mentioned the necessity of having it
  
  Less than satisfied with this dealer and their lack of care in the service department. I’ll do whatever to avoid using them even though I live in kelowna.

• 
  (September 23, 2018, 1:18 am)

  Excellent place to purchase a vehicle. Friendly and knowledgeable sales people who aren't pushy at all. The one sales manager is also very very good to deal with!

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