Giant Langley

Friendly staff. Take really good care of your bike! Great service! The shop looks really good as well! Thank you!

So this is going to be a relatively thorough review, because road biking is an important part of my life. I have road biked for over forty years, and so have some legitimacy to my views.
I have used many repair shops, the latest being Caps and Bicycle Sports Pacific. I have been dissatisfied with both, for varying reasons. Caps is a rough operation, trying to intimate that it is run by bikeys who are hardcore, and therefore don’t have time to be professional or maintain a professional environment. Some of the staff are friendly, many are indifferent at best, and maintain an air of “were so busy, you’ll be lucky to get your bike when we tell you”. Needless to say, as a mature adult professional, I find this tiring at best.
Bicycle Sports Pacific is gigantic, but all too often doesn’t have the right size of socks, helmet, or any chain degreaser on hand. They are also pricey beyond merit, and the front desk service is sluggish and always on the phone (to be kind).
Now to a wonderful surprise and positive experience.
I decided to try the relatively new Giant store in Langley, as I like Giant bikes as rugged enough for the rough roads here, and yet still fast and smooth enough operating to be a great ride.
On arriving with three bikes (two trail, and a road bike), I was professionally greeted by the service manager and an assistant. They were pleasant, engaging, but laid back enough that no hard sale or up sell were apparent (which I always find highly annoying, as I know what I want, and what matters). Their prices were very reasonable, package options were bang on for covering anyone’s needs, and they made the whole process easy. I declared that I wasn’t in a rush as the weather was still cold and inclement, so they quoted a bit of a long turn around time, but to be fair I had a pretty full pile of work, and wasn’t concerned at the time.
That changed with unseasonably warm Mid-March weather, and so I phoned in a panic (wanting to get the road bike on the road in the worst way), and was informed that they were still waiting for a part to complete the repair. I pushed a bit, and asked them to try and call/rush the part. It couldn’t be done, BUT, the service manager found an interim part, and it was ready the day I called!! Now THAT is real service and going beyond the normal (no shot that would’ve happened at CAPS or Pacific, or nearly anywhere in any business in this day and age.
Absolutely fantastic! To add to the service, the young man attending when I arrived for pick up actually helped me take the bikes to the car. I can tell you that NEVER happens anywhere else, EVER. It may seem like a small thing, but small things added to together become something great and special.
The bike performed near perfectly on the first ride, and the wheels were absolutely true (for once, as most repair outfits think they know how to true the wheels, and hardly even come close). Very gratifying and satisfying.
My only criticism is that they also are often out of large size socks, and chain degreaser, but hopefully that will be quickly corrected.
All in all, a literal five star experience.

April 6/2019: Had another great experience today at Giant in Langley, where the fantastic staff and manager tuned up some stretched cables and helped me with picking out the best biking clothes I’ve had in fifteen years. Thanks again for another great day of service everyone!

Bought a bicycle in August 2018. They were very professional and answered all of my questions and concerns. Had a couple minor issues and they took care of it right away. Had an issue with my saddle and they replaced under warranty with no hassle. I would definitely recommend to shop at this location.

I recently had to have my bike taken apart in order to have some composite repair done on my frame. Not only did Tyson take my bike apart for me in a super timely manner, they safely stored all the parts for me while the repair work was being done and then Tyson built the bike again for me (again super speedy) and charged an incredibly fair rate. Customer service has been excellent and just super helpful. Quick adjustments on cable stretch and just super helpful in getting me back out on the road in time to race! THANK YOU!! :)

Chris and Tyson are two of the best guys you can have in your corner when it comes to all things bicycle. From the sale to the servicing of the bike, they go above and beyond EVERY time.There is even an awesome shop dog...isn't that enough to go visit these guys for your bike needs.