Pioneer Fireplace

Thanks Randy and Dennis for the excellent customer service!

We recently purchased our 6th Pacific energy wood fireplace (we've moved a lot), and working with Pioneer Fireplace is one of the best consumer experiences ever.
Steve and Aaron at the Parksville store set everything up from demob of the previous unit to install of the new zero clearance unit setup by Sebco.
Rick from Artisstone custom built the limestone surround giving the entire unit a very classy stone look.
We always seek out Pacific Energy products because of its durability and reliability.
Thanks Pioneer

We had a very positive recent experience purchasing a Firepit Table from Pioneer Fireplaces. The sales personnel were friendly and very efficient as they diligently pursued trying to locate a suitable unit for us. None of the larger stores had any availability nor were they interested in trying to locate this item this year. The Pioneer staff however, kept in contact with us and after the initial table could not be obtained, were able to locate a higher quality model for us at a very reasonable price. This model was exactly what we wanted and is a very high quality firepit table. My wife and I appreciated the close contact they maintained with us and highly recommend this store to others.

IN 2018 I PURCHASED A LARGE SUMMIT WOOD STOVE FROM PIONEER. HAD IT DELIVERED & INSTALLED BY GREG AND HIS HELP CAM.
FROM START TO FINISH EVERYONE INVOLVED FROM PIONEER WHERE EXCELLENT. THE ACTUAL INSTALL WAS CAREFULLY DONE TO GREG'S HIGH STANDARDS WHICH WAS GREATLY NOTICED AND APPRECIATED.
THANKS AGAIN TO PIONEER AND THEIR CREW.
MARC STENBERG

I bought a chimney from another local fireplace dealer. I had a problem. I went to 5 different places for a resolution. Pioneer was the one. Recommended by both my neighbours. They (Pioneer) were professional, had great quality products and most importantly, was knowledgable and competent. For me, competence is so important. I'm a senior with attention disorder. Thanks to all at Pioneer.