WNY RV Rental LLC

Rented RV to go to Bills/Packers. Kevin and Rich showed us the ropes and provided not only the vehicle but tailgating accessories, and outstanding service. Always were available to answer questions. Will be using again.

I am involved in BMW motorcycles as a hobby, and I learned on short notice that I was going to have a guest accompany me to a BMW rally in the Watkins Glen area of New York. As the typical accommodation is camping and I had company as well as a lot of gear to transport, I looked into the idea of renting an RV. Many of my friends have RVs, so I thought this might be a good introduction into the lifestyle and RV operation.

Unfortunately the timing could not have been worse. It was the week before the Labour Day weekend, and the Indie races are in Watkins Glen on that weekend every year. However, after many calls I finally found WNY RV Rentals and had a number of chats with Richard, one of the owners. He had to juggle some late returning rentals, but finally he arranged to get me a suitable RV.

Upon arrival Rich provided safe storage for my car and helped me load up the RV, a 31 foot Sunseeker. It was clean, fully stocked with kitchen items, linen etc. He was very thorough in his introduction to the various items I would have to be familiar with; the slide outs, the generator, the leveling system, water issues and land power hookups. He thoughtfully provided chairs, a BBQ and extra propane.

My first night was at Watkins Glen Campground, where I met a fellow RVer and we settled into a night of stars and campfires, but later we experienced a power failure from the campsite pole. We reset the breakers and all seemed well.

However, the issue also blew some fuses in the RV, and we were unable to retract the leveling system. Both owners, Rich and Kevin responded to our calls immediately but after much investigation we were unable to solve the problem. I had to leave the RV and continue with my appointments. Kevin called in their support team who found the problem later that day. Unfortunately I had made other arrangements to spend the night at a hotel. However, we did retrieve the RV from the park and brought it to our event.

The next day we returned the RV. There was a concern that we might have more issues so we felt it best to abandon our plans.

While there was considerable disappointment about our aborted weekend, Rich and Kevin were attentive and supportive about an issue over which they had no control. In returning the RV they refunded that portion of our fees that was to cover the full three day rental.

Without the support of Kevin and Rich it would have been a nightmare for me and my guest. I consider my experience as unusual, but things happen. As a business owner one comes to appreciate that it is not the problems that arise upon which your gauge your supplier; it is how the supplier responds that counts.

Kevin and Rich passed that test with flying colours, I would not hesitate to recommend them or rent from them again. And, yes, now I am shopping for my own RV.

Rented the Sunseeker for 14 year old Birthday Party.
Girls had a great time around town and sleeping in the unit. Couldn't have gone better!

My Family and I contacted WNY RV RENTAL to rent an RV for a week. These men had explained everything above n beyond. There prices were the cheapest by far also. So, we went to Florida. First time for my hubby and my 2 stepsons. We had a BLAST. Hit a few bumps along the way like a tire blowout but Rick n Kevin had it taken care of immediately. They also were in contact with us letting us know of possible bad weather on our way home. I will definitely pass the word around and use their services again in the future.
Also, the Rv we rented was clean, smoke free, and equipped with everything down to a Kuerig, which was great cause Fl and other states dont have Tim Hortons......THANK YOU FOR EVERYTHING RICK N KEVIN!!!!!!