Address: | 450 Nebo Rd, Hamilton, ON L8W 3P5, Canada |
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Postal code: | L8W 3P5 |
Phone: | (905) 522-6611 |
Website: | http://www.alectrautilities.com/ |
Monday: | 8:30 AM – 4:30 PM |
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Tuesday: | 8:30 AM – 4:30 PM |
Wednesday: | 8:30 AM – 4:30 PM |
Thursday: | 8:30 AM – 4:30 PM |
Friday: | 8:30 AM – 4:30 PM |
Saturday: | Closed |
Sunday: | Closed |
As a new customer I saw the negative reviews and thought wow, this company seriously needs to work on customer service. However, today I had to call to resolve a billing issue I had with the previous owner of this home, and the rep I spoke to was fantastic. She was smart and knowledgeable and wrote me a stellar email I could pass along to help fix my problem. She also took the time to clearly explain why the current billing cycle was ‘off’, and why I got a new bill before the previous one was due, easing my angst knowing it wasn’t likely to happen again. All in all a great customer service experience and one I had to review. Thank you Jennifer B. :)