Paul's Restorations

Alicia and her team were really excellent all-around, beginning to end. We'd never had an insurance claim before and in the initial confusion and distress that we faced in the aftermath of the fire, Alicia was very responsive, understanding, clear and professional; she was clear and accurate in assessing the scope and extent of damage and the steps needed for mitigation. Her team was on -site very quickly for the cleanup which was done well and carefully and the subsequent follow-ups, costing and communications were all clear and reasonable. Our insurance provider (Co-operators) has been similarly excellent to work with and it is clear why Paul's Restoration is one of their preferred contractors. Many thanks to all.

I had the unfortunate experience of having a water pipe spring a leak in my basement resulting in a bit of a flood. Never experiencing this before, I reached out to Paul's Restorations to seek advice and help. I am so happy I did. Alicia was so knowledgeable and professional - her vast experience in dealing with these situations was evident as she advised on next steps and what to expect. Furthermore, her empathy towards my plight, and her patience with my questions, made dealing with the aftermath of the flood a pretty positive experience. Thank you Alicia.

I’ve had the pleasure of working with Alicia. We had a leak that caused us to have multiple repairs in the house. From shingles to flooring; it was a very stressful time. When we met Alicia from Paul’s Restorations, she was absolutely amazing. She was polite, kind and very knowledgeable. She assured us that everything will be taken care of. She was very resourceful, had excellent customer service skills and she coordinated the work in a timely manner. We had opportunities at other restoration companies, but Alicia was most knowledgeable and she thrived the most. We appreciate everything you did for us. Thank you so much!

We experienced a water main break just outside our door. Our insurance company contractor who had come in and tore everything apart explaining very little to us. Months later our home was still torn apart with nothing but excuses from the contractor.

We spoke with some family members who recommended Alicia from Paul’s Restoration. They commented on her professionalism, knowledge and efficiency.

We contacted and her and are very glad we did. She came to our home and provided us with answers the previous company hadn’t. Within 48 hours she provided us with a quote!!!

It didn’t take a lot for us to decide to go with Alicia from Paul’s Restoration. They were able to start the next week and had the entire job completed shortly after that.

Alicia was a great communicator and kept the promises she made. She was clear, informative and compassionate.

Overall we are very pleased with customer service, attention to detail and workmanship we received.

We would not hesitate in recommending g Alicia from Paul’s Restoration to our friends and family in the future if ever they were in need.