Enterprise Rent-A-Car

We had our insurance company set up this rental when our car was in an accident. We just had to show up at Enterprise in Stoney Creek - the car was ready to go, and Brad, the agent, was extremely easy to work with. He showed us around the car, making sure we knew how to use it, and answered all our questions in a professional yet personal manner.
We were immensely satisfied with the care and treatment we received from Brad and the staff at the Stoney Creek location

Enterprise Rent-A-Car is an American car rental company headquartered in Clayton, Missouri, United States in Greater St. Louis. In addition to car rental, Enterprise also oversees commercial fleet management, used car sales, and commercial truck rental operations

Enterprise Rent-A-Car was established in St. Louis, Missouri in 1957 by Jack C. Taylor. Originally known as "Executive Leasing Company," in 1969, Taylor renamed the company "Enterprise" after the aircraft carrier USS Enterprise, on which he served during World War II. In 2009, Enterprise became a subsidiary of Enterprise Holdings, Inc., following the company's 2007 acquisition of Vanguard Automotive Group, the parent company of National Car Rental and Alamo Rent a Car.[2]

The resulting company was 21st on the 2008 Forbes list of "Largest Private Companies in America."[3][4][5][6]

Contents
1 Company information
2 Controversies
2.1 Fleet management controversy
2.2 Slogan controversy
3 Enterprise CarShare
4 Sponsorships
5 References
6 External links
Company information

Enterprise Rent-A-Car Ann Arbor, Michigan

Enterprise Rent-A-Car in Feltham, United Kingdom
Enterprise Rent-A-Car is the largest rental car company in the United States,[7][8] and has more than 9,000 “home city” locations, and 419 airport locations.[citation needed]

Enterprise Rent-A-Car in Chippenham, UK
Enterprise Rent-A-Car’s primary focus is the local rental car market, specializing in car rentals to consumers who need a replacement car as the result of an accident, mechanical repair, theft, or who require a vehicle for a special occasion such as a short business or leisure trip. In the late 1990s,[citation needed] Enterprise Rent-A-Car also began expanding its operations to include the airport market, and now serves airports in the United States, Canada, the UK, Spain, Germany, and Ireland. The company's initial entry into Europe came in 1994.[9]

By 2005, Enterprise Rent-A-Car's customer service has been recognized seven times by J.D. Power and Associates as highest in customer satisfaction for rental car companies at or near airports.[10] The company was named ninth on Business Week's top 25 companies customer service list in 2007.[11][12]

In 2006, Business Week listed Enterprise among the top 10 places to begin a career.[13] Although the company's pay for management trainees was among the lowest on the list (at an average $34,000), "those who catch on"[13] quickly get a chance to run a branch office with the responsibility to generate a profit. Certain requirements and qualifications must be met to get promoted to an assistant manager, and many of these qualifications may depend on the employees' sales and their success in the company's management training program. According to BusinessWeek's list of "Best Places to Launch a Career", Enterprise was in the top 15. Within five years, a successful manager may take positions at headquarters or become an area manager responsible for multiple branches.[13] The ERAC system earns revenue through the "average car rate". The vehicles range from small vehicles reserved for insurance replacement, paid for at negotiated insured rates, to high end luxury vehicles that rent in upwards of 3 figures. The goal is to up-sell the customer into vehicles of higher perceived value even though the investment in the vehicle inventory is spread across all vehicles.

We were in Hamilton and had arranged a car rental from this location for noon but were unaware that this location closed at noon as were not told this on the phone. Not being from Hamilton we didn’t know our way around and got a little lost on our way there and didn’t arrive until 12:10-12:15. Luckily the staff was still there and let us in and they still allowed us to pick up our rental when they could’ve easily turned us away or been rude that we were late but the two staff that were still there were so friendly and kind and understanding and got us on our way. Very grateful for these two staff members and I would very much recommend and use this location again if ever back in Hamilton. Thank you very much to both of these kind individuals!

I had to rent a smaller vehicle to show relatives around the Niagara area mid-September this year. They loved the car and the elegant comfort. I was very happy dealing with the very professional, kind and patient staff at the Barton Street office in Hamilton. If I had a problem, they found a way to satisfy and come up with a solution. They do not want you to walk away unhappy. As with every car rental office, read their websites and do your homework on policies in advance to avoid disappointment etc as they vary from one to the other. One customer was discouraged as he could not rent a car as he did not come prepared with all the appropriate personal documentation and became very upset. The staff remained calm and did their best to serve the customer You will not be disappointed with the services or the staff. They do their utmost best to serve and make the customer happy. I even had a staff member drive me home with my current vehicle and the rental car. Lovely! Thanks!!
Thanks to Kyle, Brian and Courtney (sorry if I got your names wrong??!!) and the nice young student working in the garage!