Preston Paints Orleans

Just OK
Was in to get computer matching off a old colour chart for several gals of paint on Thursday morning 2 weeks ago. Walk in and 1 person is working away in the back mixing paint while the other guy is chatting with the customer waiting for his paint. We politely wait to be served; no interaction; no acknowledgement; it’s now 2 minutes in and we have not been greeted yet. The Rep makes no effort to say hello or acknowledge us and is chatting await - possibly with a regular customer, as if we were not even there. Another minute goes by - he’s still chatting away with this Customer as if there was no one in the store. Finally he asked if he can help us - we present our colour chart to match and he asks the guy mixing paint in the back how long it might take… awkward to say the least. Very 1 st time in the store, just moved to Orleans and not impressed. We were advised our 6 gallons of paint ( not a small order in my books) would be ready around noon. It was about 8:15 am. When I called back at noon to see if paint was ready they said it would be another 30 minutes. When I came in to pick up the paint early that afternoon; another rep looked on Te floor for our paint and said it’s over her - no effort to ask if all liked good or not. Indifferent attitude in my opinion. Paid >$500 for my paint and I could have been spending $20 on a roller I do not feel the love at all. Am I missing something; where is the customer service?

The best paint that I have ever used.They can match any color and the service is professional.

Friendly staff and great prices. They also carry my favorite paint that I use on every house I paint (Benjamin Moore), the best paint

We won't go anywhere else! Fantastic, patient staff thay knows their stuff. And Benjamin Moore paint is top notch!!