The Brick

Received a great service today from Jordan both online and over the phone. He was extremely helpful and patient in assisting me with buying a freezer.

This is my go to place for my furniture needs. Great quality furniture priced fairly.
I just bought a bedroom set from here and the experience was great. Sales rep Shuting helped us with our purchase and she was wonderful. She is super smart and helped us find the right bed and mattress. She understood our priorities and helped us make the perfect selection. She also ensured that we the delivery is arranged as per our preferred schedule and just gave us the best deal overall.
Big thumbs-up.

We spent a pile of money on a bedroom set, mattress, living room furniture as well. Had some issues at pick up which were rectified by a salesman. We then had several issues with the product once they were home. Returned to the store the day after pick up. Spoke to the sales staff who were aware of the issues and genuinely concerned. They directed us to Chad the sales manager. He was aware of our situation and went above and beyond to fix the issues and make us happy. One of our items was missing its legs in the packaging. Chad took the legs off the floor model and gave them to us so we did not have to wait longer and come back. Then gave us an amazing deal on our tv mount. Overall. Some issues which were fixed quickly and we left very very happy. We will come back to the store again thanks to Chad and his sales staff for being great.

I bought an electric range today over the phone. Started with an online chat with Lionel on the Brick.ca website. He passed me along to Chad at the Kanata location. I am extremely happy with the level of professionalism and service. Chad gave me information that was helpful to make my decision between two models. He also gave helpful information regarding the extended warranty and financing options. We finalized the payment and I am looking forward to cooking in our new oven soon!

The place is alright, but they didn't have the selection I was looking for.

With the associates being on commission, it does feel like you're somewhat pressured to buy, even though they are friendly staff.

In the end I spent slightly more for a much larger, nicer couch at IKEA.