The Original Flame inc.

The Original Flame made my fireplace dream come true. Their fireplace products and options were top-notch, and the staff's guidance and support were invaluable. The fireplace they installed is stunning and efficient.

I'm so impressed by the service we received from Original Flame. We had a line run from our propane tanks to our BBQ by a different company when we moved in, but I never had it hooked up. I sent Original Flame a handful of photos of what I was trying to connect to via the contact form on their website. I got a call back less than 30 minutes later, and the person calling had already checked out the parts needed for the job. An installer came out with the parts today and got us all hooked up in just a few minutes. Super fast turn around time, great service, excellent communication throughout the whole process, and extremely reasonably pricing. I was very happy with the service we received here.

This is when dealing locally really counts! Shaun from the Original Flame was so patient when going back and forth to order some venting we needed. He spoke directly with the installer to make sure everything was correct, and even though there was a mix up the first time, it was soon straightened out. Much appreciated and will highly recommend!

Original Flame’s service was fantastic. I looked for a long time for someone to fix my Jotul fireplace, but had a hard time getting someone in to come in a timely fashion and actually fix the problem. Original Flame was able to work around my schedule, had great communication and fixed a problem that another company couldn’t. I so appreciated finally having my gas fireplace fixed!

Just wanted to thank the Original Flame staff and contractors for their guidance and assistance in helping us choose the best fireplace and finishings for our new home. We had a vision and Michele and her team brought it to reality. We are loving our new Regency fireplace and are glad we went with the reflective panels. Thanks again! Ron & Marilyn

Just had a new Marquis fireplace installed. If you purchase this unit, definitely spend the extra for the reflective panels. They are amazing. The installers were 2 of the nicest workers we have had in our home. The sales staff are more knowledgeable than many contractors. Will definitely recommend others to this store.
Thanks for a great product.