Jay's Quality Furniture

Amazing products and customer service. Jay sometimes is hard to reach , but the products are superior quality and design. It is Unmatched! I am so happy with the dining table and chairs my wife purchased from there. I dont know any other furniture stores like this!

This company has amazing quality furniture, but as mentioned by other people here in the comments, they need a professional managing the sales and customer service.
PROS
- Measurements are perfect, attention to detail and 100% custom design (I would recommend having some sort of reference to give the customer details of options to chose from, rather than simply saying "We can do anything" - as a customer I like getting ideas and seeing options)
- Custom and flexible in matching stain/colour
- Solid and great quality!!
- Delivery was great! Assembly included and very respectful employees.
CONS
- Very unorganized sales department
- Our order took 3 months longer than anticipated
- I made an appointment to go in and see it (all the way from Milton), when I got there, Jay was not there, and we had to make alternate arrangements for me to go back again
- I chose handles for my piece at the time of purchase.... 2 days before delivery, I receive a call telling me that the handles were not available, and they chose handles I had never seen before.
- Calling to receive information was always a challenge until we got a hold of Jay's personal cell phone.
- I requested an outlet/USB be put on my piece (which I thought would be flat on the service) but I received a box outlet on top.

I love jays quality furniture. I have purchased two custom beds , a bench, dining room chairs, and a hutch all with amazing craftsmanship and quality. I have received nothing but friendly and efficient service. I love them. Highly recommend!