Address: 2734 141 St SW, Edmonton, AB T6W 3Y9, Canada
“I came in today to do a deposit into an account for my rent (I don't actually bank with RBC). I was immediately helped by the first person at the front and everything went well. Upon leaving, I slipped on the untouched snow and ice and barely maintained my composure. After ordering some food at Dairy Queen and noticing their sidewalk had been cleaned, I returned to Royal Bank and as I entered, the manager was coming out of her office and greeted me. Identifying her as the manager, I let her know how treacherous the sidewalk outside was and my near fall. Genuinely concerned, she asked if I was okay and I said, yeah, I'm fine. She told me that the bank had just opened and they didn't have any shovels or sand on hand. I suggested asking next door as they seemed to handle it okay (and I figured businesses next to one another should be neighbourly and help one another in cases like this too). She immediately took me up on my suggestion and went and asked Dairy Queen to borrow their shovel in order to resolve the unsafe situation right away. After I left Dairy Queen with my food, I noticed that they were clearing the sidewalk outside their door. I would just like to say well done on handling this situation straight away without delay. The manager was very genuine and cared for my safety (and that of her clients) and my concern. Well done!”
Address: 2710 141 St SW, Edmonton, AB T6W 1A7, Canada
“I have seen Harpreet at more than one Shell location, and she has been so kind, helpful, and provided amazing customer service. First and third time I have purchased services at Shell, in Chappelle. Harpreet has been courteous, asked me for car wash, and asked if I had air miles every time. I really appreciate her doing her job and working hard, even though she knows I don’t have air miles, or need a car wash. She always kindly asks me. She really is a multi faceted individual, where I could see her excelling at anything she ever tries. All I hope is that Shell treasures her a lot more than an employee. She’s a rockstar because she’s genuine. There are people who do their jobs and there are people whose jobs do themselves because they are so good at them. 10/10 for customer service. I really hope to see her in corporate office one day, she has the wit, intellegence, and maturity to take Shell into 2020.”
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