Tesla Service Center

Located next to Sales Center. Vehicle drop-off at back alley. Had my vehicle in for defects noted in the first week of ownership, as well as subsequent visits. Received courtesy car for service > 2 hours from partnered Enterprise Rent-A-Car on West 1st Avenue. Received Hyundai Santa Fe and Land Rover Discovery Sport on two visits. Friendly staff, though some downplayed defects to vehicle, eg. "it's not as bad as others." Prompts required to have technicians accept certain repairs.

Communication regarding vehicle retrieval date has improved on recent visit. Previously received ambiguous and ever changing vehicle retrieval time. On recent visit, received text message confirmation for vehicle pick-up.

Received good-will service on one repair, washer fluid fill-up, tire pressure correction. Car was offered for wash on one of the visits.

Shared lounge with Sales Centre, has coffee, tea, water. Elevator available to basement parkade.

Glove box latches and frunk latch failed on a 9 month old Model 3 during a drive up from Seattle on vacation to Vancouver. Called ahead to this service center and scheduled a same-day repair of the glove box. Technicians estimated the frunk latch repair would be time consuming so did not ask for that to be done same day, but the glove box repair was done so quickly they found time to do the frunk repair anyway.

Very happy being able to schedule a very convenient ad-hoc service visit outside of the U.S. with 30 minutes' notice. Had some flexibility in my vacation schedule to accommodate this unexpected event so I'm very grateful to the staff at this service center for fitting this work into their schedule with a smile. They even recommended some local eating, sightseeing, and shopping to pass the time pleasantly while my wife and I waited. So surprised by this pleasant outcome when it could otherwise have left us with a bitter memory of the trip.

They even recharged the battery about 100km of range while the car was in the queue to be worked on. I might now not need to recharge on the way home!

Thank you.

I've had good responses for issues that have arrisen and good service from the staff. My only challenges? It's a bit busy and they didn't charge my car after having it for 4-5 days.