Cap's Bicycle Shop

Repair guy Saturday morning was above and beyond in sharing honest knowledge. Highly recommend without a doubt!

I've purchased two bikes from Caps in the past year, and on both occasions I've had excellent customer service. The first time, last year, the sales staff were incredibly patient as I worked my way through the options available. In the end I bought I specialized bike that I loved until someone stole it. I LOVED the aftercare service., and the fact that they gave me $50 worth of accessories for free.

The second bike purchase this year was mid-pandemic reopening. I knew more about what I wanted in a bike, and was a more confident rider, so it was an easier decision, but I still returned to the store several times before making my final purchase. I had the same sales person twice--she was fantastic, she knew her stuff, and she answered all my questions, and even cut the post down so I could ride the bike. My only complaint is that (I'm assuming this is because of the pandemic) they didn't do the follow-up fitting a week after I bought the bike and the $50 in free accessories was replaced by a $20 coupon. To be expected, I suppose, given the volume and current conditions but still...

Like I said, that was my only complaint--I felt like the staff in general went above and beyond in the current situation, and that they did an excellent job of keeping us safe while allowing us to experience the bikes. Great store. I'm happy to support this local business!

Outstanding customer service, the staff at Cap's Bikes really went above and beyond to help me out.

This shop is where I bought my first mountain bike back in 1990, an awesome to me Nishiki. I remember the purchase and support being so easy with them back then. And this month, 30 years later they're still rocking it.

Being trapped at home for our shared pandemic had me struggling to find ways of keeping sane while working to recover from a spinal injury that was badly needing resistance training and exercise. Stressed out, I flailed about online trying to find an indoor bike trainer that could fit with my current budget and situation. Finding most online services being sold out of products that would work for me, I slowed down and decided to see about local shops stock.

Caps had a few options in stock and despite some complications with getting the order right (getting a trainer to work for a gravel ride with thru axels is a little troublesome), a staff member named Chris helped make everything right. He even went so far as to delivery a replacement trainer for a faulty one that I'd received originally.

Thanks Cap's. I truly appreciate your help, especially during such a stressful time with so many of its own inherent complications, you've helped reduce mine.