La-Z-Boy Furniture Galleries - Ottawa

Lovely atmosphere, non pushy salespeople, all round a fantastic experience. And yes, we did find the perfect chair.

Purchasing experience was very pleasant. Our sales person (Will Antoine) was very helpful and addressed our questions. Delivery guys just delivered our new chair and, again, very pleasant and respectful of our house. Set up the chair and provided a demonstration of the various functions. Overall and excellent experience.

We came here to buy a lamp and found what we were looking for. Many thanks for the help!

EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this.

We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it.

Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather??

La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleaned

In 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people.

Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!