Address: 8266 Oakway Ln, Williamsville, NY 14221, USA
Address: 8185 Main St, Williamsville, NY 14221, USA
“My husband and I were traveling in our little RV with a Sprinter chassis. We were traveling from SC to Canada on business and started having trouble with our wheel speed sensor. This affects the brakes and even the power of the motor. We called three other businesses that service RV's and none of them could help us. We called Mercedes-Benz of Buffalo and talked with Calvin. He told us to bring it in and they would try to evaluate it. We got there too late in the day so he asked us to come back at 8:00am and he would have their dedicated Sprinter mechanic look at it. They took it right in early the next morning. In 4 hours they had it evaluated, new parts replaced, and our vehicle was repaired and in excellent working condition. Unbelievable service for on the road repairs and having to work us in with their other customers. So very professional with expert personnel who knew how to get the job done. We wish this business was near to our home in SC.”
Address: 8226 Main St, Williamsville, NY 14221, USA
“Had a fantastic experience dealing with Sam in the service department. From my initial phone call to inquire about functionality of options in my Stelvio, to scheduling in a service appointment, to getting my service done efficiently, Sam was fantastic every step of the way! Worth the drive from Niagara Falls Canada. Would highly recommend visiting Towne Alfa for service.”
Address: 8226 Main St Suite 1, Williamsville, NY 14221, USA
“Sam Garafano the service manager is very accommodating and takes great care of customers. I've been there twice for tire work and he's always taken super care of me. I got to meet their techs Bobby, and Keith and they are really great too. Keith has taken care of my tires and always is careful not to scratch them, that's really nice. They have the newest state of the art tire mounting and balancing equipment so for any super low profile tires, they can handle it. They also have a great alignment system where I'll be headed once Winter is over. I highly recommend them!”
Address: 8240 Main St, Williamsville, NY 14221, USA
“I had a series of work done to my car. It took a little longer than expected so I was offered a loaner for any inconvenience. The Service staff of Kathy, Mark and Sam was excellent. Very accommodating, knowledgeable and very friendly. Also, Heidi at Info desk was very helpful and nice to talk to (she also made me aware of a Mini drive in October of this year). My 2009 MCS was taken care of and am very pleased. Great team of people and professional. Great experience.”
Address: 4045 Transit Rd, Williamsville, NY 14221, USA
“Car was done fast but expensive oil change”
Address: 4045 Transit Rd, Williamsville, NY 14221, USA
“We have been going here over 10 years and family and i have bought several cars from them. Last one was last January. 2018 I feel like their customer service has gone down a lot. However working with Dan in the service department was a nice surprise!! I felt he went above and beyond to help me out and get questions answered and made sure everything worked well before giving my car back.”
Address: 5535 Transit Rd, Williamsville, NY 14221, USA
“Being a new resident in the Western New York area and with the differences from state to state in purchasing a vehicle, it can be a little nerving. However, that was not my experience with West Her on Transit Road. I cannot express the Wonderful service I received from Josh Lilly and Jimmy. Jimmy (Finance Manager), is the Greatest. He made sure I received the best financing possible and was very transparent on the way the financial structure of being approved worked. Which provided me with total confidence, that I would receive an excellent deal; which I Did!!! ????. Josh! My Sales Manager, Josh is the Best!!! Josh is like taking your best friend car shopping with you, who understands everything about Customer Service and purchasing a car. Josh made sure I was totally confident and comfortable with the car buying process and also with the vehicle I purchased. The attention he provides his customers is truly commendable!!! If you are looking to purchase a vehicle and you don’t visit West Her on Transit and ask for Josh Lilly, you will being doing yourself a Great Disservice! If you want a Sales Manager and Financing team you can Trust West Her is where you need to Go! I would like to thank the West Her Team for the Great Experience with purchasing my vehicle! Kind Regards Forever Customer Juanita Chandler”
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